101: How Voice AI Will Redefine the Future of CX

AI is rapidly evolving from sci-fi fodder to a paradigm-shifting technology that will impact every aspect of our daily lives — and advances in voice and natural language understanding are at the forefront. With millions of voice-activated digital assistants already in homes today, along with those built into billions of smartphones, how can brands use these exciting new technologies to bring their CX to the next level? SoundHound VP and GM Katie McMahon and Forrester’s Mike Facemire discuss the current state of the digital assistant revolution and what’s coming next.

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