112: Read My Lips: Clear Communication Can Mean Billions In Revenue

How well a company communicates with its customers has a surprisingly large impact on the brand’s overall customer experience. In turn, this outsized influence translates into a revenue impact that can be a game-changer for the company’s bottom line. Forrester analyst, Faith Adams, joins us in this episode to discuss how improvements in communication boost CX Index scores and increase revenue by creating a better experience for customers.

Click the title below to read more:

More Like This


Categories


CX Business Case

Tags


Episodes