113: How Rogers Communications Proved Business Benefits Of A Customer-Centric Culture

This week, we’re joined by Trays O’Reilly, current VP of Customer Experience at Comcast. Before we get into lessons learned from Comcast (which we’ll share next week), Trays walks us through how her former team at Rogers Communications developed a business case for CX and implemented their CX strategy in just 18 weeks.

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• Case Study: Rogers Communications Pilots A New Customer Experience Strategy