138: Getting Outside Help For CX Transformation

What outside help do firms need to successfully execute a CX transformation? There is a diverse set of vendors — vendors that vary by size, capabilities, geography, and vertical market focus — many of which may have already established relations with your firm. In this episode, Forrester analyst TJ Keitt summarizes how the CX consulting space is evolving and how you can get a handle on your firm’s portfolio of outside help.

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