It’s that time of year, when Forrester publishes its Customer Experience Index . In this episode, we get a preview of the 2018 results from analyst Faith Adams. She talks about the strategies that worked for companies to improve their scores, and the reasons why certain brands will see their scores drop this year.
Click the titles below to read more:
- Read My Lips: Clear Communication Can Mean Billions In Revenue
- The US Customer Experience Index, 2018