This episode is a continuation from last week’s discussion with Amy Shioji, VP Customer Experience & Insights at USA Today Network. You’ll learn:
- How USA Today has structured its CX measurement program and what metrics they use.Which platforms they use to collect feedback.
- How they leverage feedback to guide the design of products/features/services.
- How they customize dashboards for teams across the organization.
Click the titles below to read more:
- How To Build Your Voice Of The Customer Program
- How To Drive Action With Your Voice Of The Customer Program