Forrester analyst Faith Adams shares a preview of findings from her research on trends among state of the art voice of the customer (VoC) programs.
Click the titles below to read more:
- How To Drive Action With Your Voice Of The Customer Program
- Four Questions CX Pros Should Ask — But Usually Don’t — When Evaluating VoC Vendors
Podcast: Play in new window | Download
Subscribe: Google Podcasts | Email | RSS | Subscribe