176: Innovate Your Business Model To Drive A CX Advantage

Leading companies recognize that to maintain a differentiated CX advantage over their competitors, they must do more than incrementally fix and improve existing experiences. Companies gunning to capture more market share or create new markets must innovate just like a startup — and that begins with identifying and developing a new business model. In this episode, we discuss how various business models impact innovation and customer experience, for better or worse.

Click the title below to read more:

More Like This


Categories


CX Vision & Strategy

Tags


Episodes