180: The Extended Reality Opportunity Today: Your Employees

The hype keeps growing about extended reality (XR) — virtual, augmented, and mixed reality (VR, AR, and MR). But consumers aren’t ready for it yet — your workforce is. XR’s adoption among consumers remains low, and its use cases are narrow. In the workplace, however, it’s a different story. In this episode, we explain how customer experience (CX) pros can use XR now to: 1) better enable employees to deliver good CX; 2) improve employee and B2B customer experiences; and 3) prepare to deploy XR to consumers in the future.

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Emerging Technology Employee Experience (EX)

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