Daimler Trucks North America is two years deep into their CX transformation. Kristi Langdon, Head of Customer Experience, joins us to discuss how they got started, what they’ve accomplished, what’s next, and how they’re prepared to stay on track.
Listeners who will be joining us at Forrester’s CX NYC forum can look forward to hearing the full story and practical insights from Kristi on the main stage.
$500 Promo Code: CXCASTNYC
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