Employee experience (EX) is becoming ever more important due to an increasingly educated workforce, incredibly low unemployment rate, pervasive AI/automation, and workplaces beset by multiple transformation initiatives. Contrary to common perception, the ROI of EX is quantifiable, and investments in EX will manifest in unexpectedly large returns. So Forrester built a Total Economic Impact™ (TEI) model to help EX practitioners make a strong business case to C-level executives for EX investments. In this episode, Forrester analyst Andrew Hewitt, and Principal Consultant for TEI Adam Schlegel, discuss how to quantify EX and the findings from the model.
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