209: State Of CX Teams In 2019

This year Forrester fielded a survey to hundreds of customer experience (CX) professionals across the globe. We received feedback on what CX professionals are responsible for, where they report in their organizations, the size of their budgets and much more. In this episode, Forrester analyst Angelina Gennis discusses the data and trends for the state of CX teams.

More Like This


Categories


CX Culture Trends & Predictions

Tags


Episodes