CX Champions programs are growing in popularity, with surprising diversity in execution. Many are an increasingly valuable aspects of CX teams’ efforts and influence across the organization, whether they’re used for training, project management, or recognition. In this episode, we discuss with analyst Angelina Gennis about what are the goals of the program and what can a CX Champions program look like with a range of examples of how different companies have approached it. As well as, how your team can begin to model a CX Champions program and how to evolve it over time.
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