It is more crucial now than ever to stay in-tune with your customers, but how to manage a customer feedback program during a crisis can be difficult and confusing. The bottom line: You will have to adapt your approach. In this episode, Senior CX Analyst Faith Adams joins us to discuss customer feedback programs, including how critical they are, how to approach them the right way, and what processes you can put in place to ensure future customer feedback program success.
Click the titles below for more on this topic:
- BLOG: Evaluate And Adjust Your VoC Program To Improve CX During COVID-19
- BLOG: Three Steps To Improving Customer Experience In The Middle Of The COVID-19 Pandemic