232: Part 2: Delight The Right Customers To Build A Successful Business

In this week’s episode, we continue to discuss with Principal Analyst TJ Keitt about a new type of customers to consider to help companies prioritize which CX improvements to make, devotees. The questions we will answer in this episode is how can you find the devotees that your company has and use insights into this audience to identify and improve your CX efforts.

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Customer Loyalty CX Prioritization

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