234: Mastercard’s Shift In Strategy And Employee Experience

In this week’s episode, we discuss with Karen Pascoe, SVP Customer Experience and Design at Mastercard, on how Mastercard and its CX function responded and pivoted as a result of the pandemic. Specifically we dive into how Mastercard shifted their response in strategy, markets, and employee experience.

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COVID-19 CX Vision & Strategy Employee Experience (EX)

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