Great customer experience (CX) and employee experience (EX) go hand in hand. To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs. In this episode, we are joined by Verizon’s Vice President of Sales and Service Operations, Ken Lain, to discuss his team’s work supporting 17,000+ customer service employees as many transition to a work from home model.
Click the titles below for more on this topic:
- Five Steps To Enable Customer Experience Delivery
- Focus On Process, Technology, And Collaboration To Enhance Your Employee Enablement
- The Five Factors That Supercharge CX Enablement
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