In this episode, you’ll hear from Judith Weader, a Senior Advisor on Forrester’s Customer Experience Council, as she shares some valuable lessons learned as a former CX practitioner in a CX department of one at Blue Cross & Blue Shield of Rhode Island.
Click the titles below to read more:
- Customer Obsession Is An Employee Engagement Strategy, Too
- Seven Steps To Create And Sustain A Customer-Centric Culture
- Want Great CX? Make Everyone Do Their Part