About the Podcast

The CX Cast is hosted by Forrester analysts, Sam Stern and Jenny Wise, who draw from Forrester’s deep expertise in customer experience (CX) to provide listeners the latest guidance on how to manage CX at any organization — an imperative that Forrester has been researching for over 20 years.

Each week, Sam and Jenny discuss key findings from Forrester’s latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

This podcast is downloaded globally, over 15 thousand times per month.


Get in touch

Email: cxcast@forrester.com