Meet the Cast

Sam Stern

Co-Host

Sam is a principal analyst in Forrester’s CMO research practice. His research topics include employee experience and customer-centric culture. Prior to joining the research team, Sam launched and managed Forrester’s Customer Experience Council and Customer Experience Executive Program, which are peer networks for customer experience executives. Previously, Sam managed Forrester’s customer experience consulting practice.

 

Jenny Wise

Co-Host

Jenny is a principal analyst in Forrester’s CX research practice. Her research focuses on the role of emerging technologies in customer experience with a primary emphasis on user experience (UX) priorities, such as user research, interaction design, and design team skill sets.

 

Amanda Chen

Co-Producer and Editor

Amanda is a senior research associate in Forrester’s CX research practice. She primarily contributes to research focused on user experience (UX), such as interaction design, inclusive design, and design team trends.

 

Jeremy Vale

Co-Producer and Editor

Jeremy is a senior research associate on Forrester’s business insights team. He regularly contributes to research on artificial intelligence/machine learning, data quality & data governance, and computer vision.