Angelina is an analyst in Forrester’s CX research practice. Her research focuses on CX transformation across industries in the private sector, as well as the public sector. She leads Forrester’s research on customer-centric vision and culture, and she contributes to Forrester research on UX best practices. She has a background in experience strategy and began her career as a behavioral scientist at the MIT AgeLab.
Adele is a principal advisor with Forrester’s Customer Experience and Employee Experience Council. She works with clients to improve their CX and EX programs, manage their teams effectively, learn from each other, and leverage Forrester’s expertise. She’s been at Forrester for 16 years and spent more than 5 years as an analyst on the CX research team before becoming an advisor.
Her favorite podcasts – besides the CX Cast, of course – are WorkLife with Adam Grant, Unlocking Us with Brene Brown, The Allusionist, and 99% Invisible. She lives outside of Boston with her husband, two young daughters, a needy hound dog, and her Peloton bike.
Producer and Editor
Amelia is a data researcher at Forrester.