Jenny is a principal analyst in Forrester’s CX research practice. Her research focuses on the role of emerging technologies in customer experience with a primary emphasis on user experience (UX) priorities, such as user research, interaction design, and design team skill sets.
Producer and Editor
Amanda is a senior research associate in Forrester’s CX research practice. She primarily contributes to research focused on user experience (UX), such as interaction design, inclusive design, and design team trends.