Meet the Cast

Jenny Wise

Host

Jenny is a principal analyst in Forrester’s CX research practice. Her research focuses on the role of emerging technologies in customer experience with a primary emphasis on user experience (UX) priorities, such as user research, interaction design, and design team skill sets.

 

Amanda Chen

Producer and Co-Editor

Amanda is a senior research associate in Forrester’s CX research practice. She primarily contributes to research focused on user experience (UX), such as interaction design, inclusive design, and design team trends.

 

Jeremy Vale

Co-Editor

Jeremy is a senior research associate on Forrester’s business insights team. He regularly contributes to research on artificial intelligence/machine learning, data quality & data governance, and computer vision.