Jenny is a principal analyst in Forrester’s CX research practice. Her research focuses on the role of emerging technologies in customer experience with a primary emphasis on user experience (UX) priorities, such as user research, interaction design, and design team skill sets.
Producer and Co-Editor
Amanda is a senior research associate in Forrester’s CX research practice. She primarily contributes to research focused on user experience (UX), such as interaction design, inclusive design, and design team trends.
Jeremy is a senior research associate on Forrester’s business insights team. He regularly contributes to research on artificial intelligence/machine learning, data quality & data governance, and computer vision.