The CX Cast ® by Forrester

Episodes Page 2 of 19

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• CX Business Case

  187: The ROI Of Design Thinking

  • June 13, 2019
  • The CX Cast
• Guest Interviews

  186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program

  • May 31, 2019
  • The CX Cast
• Guest Interviews

  185: The CX Transformation Story of Daimler Trucks

  • May 24, 2019
  • The CX Cast
• CX Vision & Strategy

  184: Change The Game — Lead Radical CX Innovation

  • May 16, 2019
  • The CX Cast
• Trends & Predictions

  183: Previewing Digital CX Trends, 2019

  • May 7, 2019
  • The CX Cast
• Employee Experience (EX)

  182: Start Designing The Future Human-Machine Workplace Now

  • May 3, 2019
  • The CX Cast
• CX Design

  181: The Inclusive Design Imperative

  • April 24, 2019
  • The CX Cast
• Emerging Technology

  180: The Extended Reality Opportunity Today: Your Employees

  • April 5, 2019
  • The CX Cast
• Guest Interviews

  179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst

  • March 29, 2019
  • The CX Cast
• CX Enablement

  178: Use Emotion To Beat Customer Service Stagnation

  • March 24, 2019
  • The CX Cast