211: So long, farewell, auf Wiedersehen, Sam

Five years and 209 episodes later, we say goodbye to Sam Stern as he makes the move from The CX Cast co-host to a CX practitioner and listener. In Sam’s last episode, we discuss his time at Forrester, key lessons learned, and both what he looks forward to and what challenges he anticipates as a CX leader. We look forward to his return as a guest!

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