Maxie Schmidt

Episodes

• CX Measurement

  252: How To Measure Value For Customer

  • April 8, 2021
  • The CX Cast
• CX Measurement

  247: Using Measurement To Identify Biases

  • March 4, 2021
  • The CX Cast
• CX Research

  212: Four Ways To Deliver Value For Customers (R)

  • March 5, 2020
  • The CX Cast
• CX Research

  212: Four Ways To Deliver Value For Customers

  • January 30, 2020
  • The CX Cast
• CX Measurement

  148: Paying Employees For CX Is A Bad Idea (Part 2)

  • July 25, 2018
  • The CX Cast
• CX Measurement

  147: Paying Employees For CX Is A Bad Idea (Part 1)

  • July 19, 2018
  • The CX Cast
• CX Measurement

  65: How Metrics Drive Your Customer Obsession

  • August 25, 2016
  • The CX Cast
• CX Measurement

  30: The Role Of Social Media In Voice Of the Customer Programs

  • October 29, 2015
  • The CX Cast
• CX Measurement

  10: Your Employees Know What’s Wrong With Your Customer Experience

  • May 7, 2015
  • The CX Cast